Frequently Asked Questions

a) How do I place an order online? What happens next?
Placing an online order at Batteries4Scanners.com is easy.

First you need to search our product catalog for the barcode scanner battery pack(s) you are looking for. Then follow the easily laid out steps to add the products you need to the shopping cart, and complete your order.

Once you have completed the order (checked out), you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with the tracking information.

b) Is my order secure on this site?
Absolutely! We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. During the ordering process, transmissions move along the Internet in encrypted form and are decoded when they reach us. For more information please see our Privacy Policy.

c) Do you accept orders by mail, fax, or phone?
Yes, we do! Please visit our Corporate Customers page or Government Customers page for details or call us at 1-(865)-512-7956 to place your order over the phone. International customers can reach us at this number as well.

d) How can I cancel my order?
Please call us immediately at 1-(865)-512-7956 or send us an e-mail with Subject line Cancel Order at Batteries4Scanners.com including your full name, and order number. We do our best to ship your orders within 24 hrs (excluding weekends and federal holidays) so if your order is already shipped we cannot cancel it. However, you may return it to us upon receipt by following the guidelines in our Return Policy.

e) How can I return or exchange an item?
Please review our Return Policy to find out about returns and exchanges.

f) How can I get a refund?
If you are not satisfied with any of our products in anyway, we will gladly replace the product, or refund your money when product(s) are returned within 30 days of purchase. After the initial 30 days of purchase, we offer replacements but no refunds for defective products up to 12 months of original purchase.

Due to our aggressive pricing, shipping charges are non-refundable unless we shipped incorrect item(s). Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please review our Return Policy for more details on how to get a refund.

g) What happens when an item is back-ordered?
When an item is back-ordered and not availability for immediate shipment, we inform you immediately of the estimated date of availability via e-mail. We will send you the available items and keep the remaining order on a "back-order" status. The back-ordered item is shipped as soon as it becomes available.

h) How do I know if a product is available or not?
For information on product availability, please call our customer care personnel at 1-(865)-512-7956. We will be glad to assist you.

i) How do I know if my order has shipped?
Once your order has been shipped, we send an e-mail to you with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Please feel free to contact us at 1-(865)-512-7956 if you have any questions.

j) How can I track my order?
As soon as we ship your order, we send an e-mail to you with the tracking number. You can use this number on the UPS Website (www.ups.com) to track your order. Alternatively, you can contact UPS at 1-800-333-7400 and provide the tracking number to an UPS agent who will be happy to assist you.


k) Are your batteries refurbished or brand new?
Batteries4Scanners.com only sells BRAND NEW compatible battery packs, manufactured by ISO 9001 certified manufacturing plants in conformance with quality standards and guidelines applicable to OEM battery packs.

l) Are your products as good as brand name battery packs?
Yes, they absolutely are. Our battery packs are manufactured by ISO 9001 certified plants, using the highest quality cells and materials, under same strict high standards and guidelines applicable to OEM battery packs. The only difference is the savings (up to 70% off retail) you will enjoy. Best of all, in many cases we provide warranties that are longer than the ones you would typically find with OEM purchases. Lower prices, longer warranty and supreme quality all help you make a smarter buying decision and reward you with a better return on investment.

m) What is the shelf life of your battery packs?
If stored properly, the shelf life of out products is typically 2 years.

n) Do all of your products have money-back guarantee?
All of the products sold by Batteries4Scanners.com carry a 30-day money-back guarantee. If you are not satisfied with our products in anyway, we will gladly replace the product or refund your money when the product(s) are returned within 30 days of purchase. After the initial 30 days, most defective products are still covered for replacement up to 12 months of original purchase but no refunds can be issued.

Due to our aggressive pricing, we cannot refund shipping charges unless we shipped incorrect item(s). Please refer to our Return Policy on how to initiate the return for replacement or refund process.

o) How much do I save by using compatible or aftermarket battery packs?
You will have real savings, up to 70% off retail prices you find with the OEM. Exact savings will depend on the battery packs you use.

Here is an example to give you an idea:

Symbol battery part number 21-40340-01 is used in the Symbol PDT6840 Series Bar Code scanners. The Symbol retail price for the 2000 mAH, Li-ion chemistry battery pack is $149.00. The Batteries4Scanners.com part number SY46L1SD is a fully compatible alternative that you can purchase for only $59.95 which leaves you with around 60% savings!

Best of all in both cases, you end up with a premium quality battery pack made with the highest quality certified Japanese cells, a 12-month repair or replacement warranty and a 30-day money back guarantee if you are unhappy with our battery pack for any reason. In contrast, the OEMs generally offer only a 3-month warranty on their battery packs. So be smart, you have nothing to lose. Give us a try!


p) How much will shipping cost me?
Batteries4Scanners.com offers free ground shipping for all orders over $149.00. Orders less than $149.00 are charged a flat rate of $6.00 for UPS ground shipping. These rates and promotions are only applicable to our customers located in the continental U.S. Please review our Shipping Policy for more details.

q) What are the locations you ship to?
We currently ship to all locations in the U.S. and internationally. Please see our Shipping Policy for more information.

r) Do you offer overnight shipping?
We do offer overnight shipping at the request of the customer. For expedited shipping services such as overnight or second day shipping, the customer is responsible for all shipping charges.

s) What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover for online transactions. For establishments like school systems, colleges and universities, government and public safety organizations, Fortune 500 companies and Corporate Accounts members we also accept checks, electronic wire transfer (EFT) in US$, as well as the credit cards mentioned. We also welcome payments via online services such as Paypal and Google Checkout.

t) Will it void my wireless equipment warranty if I use your battery packs?
In one word: NO. The use of compatible or aftermarket battery packs will not void your warranty in any way.

Actually, this has been protected by the following legislation:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2. The Commission finds that such a waiver is in the public interest.

u) Will your battery packs damage my wireless equipment?
No. All our battery packs are manufactured by ISO 9001 certified plants to meet or exceed OEM performance and will not damage your equipment in any way. Please contact us if you have specific concerns and we will be pleased to address them.

v) Do you offer government and corporate discounts?
Yes, we do. Batteries4Scanners.com offers generous discounts and many other benefits to government agencies and corporate end users that purchase in volume.

If you would like to invite Batteries4Scanners.com to bid on any battery opportunity for your organization please contact us at 1-(865)-512-7956 or Send E-mail.

To learn more please visit our Corporate Account page, Fax Order page or Purchase Order page.

w) Do you offer any special pricing for resellers?
No, we do not. Batteries4Scanners.com is focused on providing end-users the highest quality batteries at the lowest possible price. We do not offer any special incentives or pricing to resellers or distributors. If you are a reseller, please feel free to call us at 1-(865)-512-7956 to discuss special services we can provide.

x) How do I set up an account with Batteries4Scanners.com as a government agency, non-profit organization or corporate end-user?
We accept purchase orders and fax orders from establishments like school systems, colleges and universities, government and public safety organizations, and Fortune 500 companies. Such organizations are welcome to fax us purchase orders at 1-865-381-0622. If your organization is not one of the above and you would prefer to purchase products from us via purchase orders, we welcome you to sign up for our Corporate Account program.

To apply for a Corporate Account please download and fax us the completed the application form from the links below, complete it, and fax it to us at 1-865-381-0622. We will contact you upon receipt of the application to activate your account and process your order. For more information please refer to Corporate Account.

Corporate Program Account Application.pdf (Adobe Acrobat)
Corporate Program Account Application.doc (MS Word Doc)

If you have any questions, please feel free to contact us at 1-(865)-512-7956 or e-mail us and we will be glad to help.

y) What is OEM? Do you sell OEM products?

OEM stands for Original Equipment Manufacturer. The manufacturers of your wireless equipment such as barcode scanners manufactured by Intermec, LXE Technologies, Symbol etc. are all OEMs, and the battery packs they sell are OEM branded battery packs.

We do NOT sell OEM battery packs. Batteries4Scanners.com offers only brand new compatible battery packs that are guaranteed to perform just as good if not better than the OEM brands in terms of quality and performance - all with significant cost savings to you.

z) What is "compatible"?
Compatibles are 100% brand new batteries that are made specifically for your barcode scanner by manufacturers other than OEMs. They are manufactured to match or exceed OEM specifications and they deliver the same quality results just like the OEMs would. Batteries4Scanners.com's compatible battery packs are developed by ISO 9001 certified manufacturing plants using state of the art technology for the finest quality batteries. Each battery pack is tested throughout the manufacturing process to match or outperform the original equipment's specifications for form, fit and workmanship. In addition, our compatible battery packs save you up to 70% on your cost price when compared to the OEM.